Zilliant Education Services
| Zilliant
Support
Getting the most from your investment in ZPPS requires a significant commitment to training, change management, adoption and support. Zilliant has developed a set of standard training classes founded on our extensive experience and pricing best practices to provide our clients with the skills and competencies needed to be successful in pricing.
Standard Training Audience Overview
We recognize that customers have both business and technical users, and that each are responsible for different tasks and activities throughout the deployment. As a result, Zilliant's standard courses are designed and developed for the individual needs of the different audiences who interact with our tools.
Below is a brief summary of the audiences we have identified as playing a key
role in the project's implementation.
Training for Business and Technical Users
| Sales
and Support Representatives |
Courses focus on how to negotiate better deals using the configured Zilliant Precision Pricing
Suite™. |
| Analysts,
Pricing and Business Managers |
Courses focus on planning, designing,
managing and enforcing corporate pricing strategies
using the configured Zilliant Precision Pricing Suite™.
|
| Business
Solution Administrators |
Courses focus on bridging the gap between
the business goals and the system's capabilities to
enable first line of support for end-users. |
| Developers
and Programmers |
Courses focus on how to develop and configure
the Zilliant Precision Pricing Suite™. |
| System
Administrators and IT Staff Members |
Courses focus on maintaining Zilliant
tools, user management, and trouble shooting techniques
to provide support to the Business Solution Administrators.
|
Standard Training Modules Overview
We also understand that training needs to be adaptive in order to bridge the gap between the client's pricing goals and the Zilliant tools. For this reason we have designed our standard training modules to be delivered as is or in a customized format. These modules have been developed to cover ZPPS and other relevant topics including pricing best practices and technical integration. Most training offerings are instructor-led, and are conducted either in person, over the web or onsite at the client location.
Train the Trainer Program
If your company has a large end-user community to train, then the Zilliant Train-the-Trainer (T3) Program may be the answer for you. It provides an economical means of training end users who need consistent, quality training on ZPPS applications in order to support their job functions. Zilliant will deliver a T3 course aligned with the Zilliant training blueprint, utilizing training course materials and extensive role-play and practice delivery.
Contact Information
For more information please contact sales or training@zilliant.com
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