The Zilliant Customer Success team is responsible for the subscription renewal and solution adoption of our global customer base. Drawing heavily from ex-consultants, our CSM team is unique in that it is 1) experienced, 2) strategic and consultative, and 3) high touch. Each CSM manages a portfolio of 10-15 blue chip customers to ensure they receive the maximum ROI from Zilliant’s products. We engage with customer leadership to structure strategy and goals for solution usage, work with project teams and the field to drive adoption, create sophisticated ways to quantify value, and deliver regular business insights.
For the scope and complexity of Zilliant’s customers, a CSM must possess proven expertise in management consulting, project management, pricing, analytics, and software change management. The role also relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for Zilliant customers, and a collaborative approach that brings the best of Zilliant to every customer.