Our Platform and SaaS applications are specifically tailored to meet the pricing, sales and commercial needs of B2B manufacturing, distribution, and services companies.
We take the time to understand each customer’s unique needs, problems, pain points, and desired outcomes while applying more than 20 years of pricing and sales expertise specific to B2B industries.
Learn more about how Zilliant is helping companies power intelligent commerce and deliver profitable growth. Explore this collection of trends, case studies, in-depth analyses, strategies and tactics to address your most important pricing and sales challenges.
Zilliant helps our customers power intelligent commerce by connecting commercial strategies with effective execution through cloud-native pricing and sales software.
Enabling customer success is our top priority. Learn how we deliver measurable benefit and drive long-term success.
Description:
The Zilliant Customer Success team is responsible for the subscription renewal and solution adoption of our global customer base. Drawing heavily from ex-consultants, our success team is unique in that it is 1) experienced, 2) strategic and consultative, and 3) high touch. Each CSM manages a portfolio of 10-15 blue chip customers to ensure they receive the maximum ROI from Zilliant’s products. We engage with customer leadership to structure strategy and goals for solution usage, work with project teams and the field to drive adoption, create sophisticated ways to quantify value, and deliver regular business insights.
For the scope and complexity of Zilliant’s customers, a CSM must possess proven expertise in management consulting, project management, pricing, analytics, and software change management. The role also relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for Zilliant customers, and a collaborative approach that brings the best of Zilliant to every customer.
Main Responsibilities:
Key Characteristics:
Skills and Experience:
Bachelors in quantitative discipline (finance, economics, or math); MBA or equivalent industry experience is a plus
Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.