Rick leads Zilliant’s Customer Success and Professional Services programs, and is dedicated to ensuring they live up to their names. Across multiple roles, Rick has helped his customers adopt and take full advantage of technology solutions to complex business problems. In prior roles, he's led more than 50 Zilliant implementations as a Professional Services Director; led SAP implementations at Accenture; managed the hosting of Ariba SaaS solutions; and led corporate IT functions. Under Rick’s guidance, Customer Success has become a recognized differentiator for Zilliant, maximizing the value that customers receive from their Zilliant investments. His own experience working with both manufacturers and distributors in a wide range of industries has proved an invaluable resource to customers. Zilliant’s customers can count on Rick for profit-driving insights on using Price as a differentiator and the adoption of optimized guidance in order to deliver the most successful, impactful pricing and sales optimization projects. Rick is a Prosci-certified Change Management practitioner and holds a bachelor’s degree in mechanical engineering from the University of Akron.