Products
Discover the right Zilliant solutions for your business.

Our Platform and SaaS applications are specifically tailored to meet the pricing, sales and commercial needs of B2B manufacturing, distribution, and services companies.

LEARN MORE
Industries
See how we deliver the highest ROI across a diverse range of B2B industries.

We take the time to understand each customer’s unique needs, problems, pain points, and desired outcomes while applying more than 20 years of pricing and sales expertise specific to B2B industries.

LEARN MORE
Resources
Set smarter pricing and sales strategies.

Learn more about how Zilliant is helping companies power intelligent commerce and deliver profitable growth. Explore this collection of trends, case studies, in-depth analyses, strategies and tactics to address your most important pricing and sales challenges.

LEARN MORE
Why Zilliant
Learn why leading B2B companies choose Zilliant.

Zilliant helps our customers power intelligent commerce by connecting commercial strategies with effective execution through cloud-native pricing and sales software.

LEARN MORE
Customer Success
Explore what our dedicated team of B2B pricing and sales experts can do in your business.

Enabling customer success is our top priority. Learn how we deliver measurable benefit and drive long-term success.

LEARN MORE
Feb 16, 2021
by Team Zilliant

In this Supply & Demand Chain Executive article, Zilliant Senior Vice President of Professional Services and Customer Success Rick Chappel covers a three-step plan that relies on data, people and technology, because in order to navigate the supply chain impacts of this pandemic, surgical pricing and cost management will become even more important.

 

Market forces have created an existential inflection point for many B2B manufacturers, distributors and service providers with respect to the global supply chain, forcing them to rethink logistics and supply and demand dynamics on the fly.

Many of these considerations have implications for pricing and, when addressed thoughtfully and intentionally, pricing science can serve to better manage volatile conditions. From inventory positions and fulfillment to the seismic shift from in-person sales to digital channels, reimagining the traditional pricing approach can mitigate detrimental margin effects. Here’s how pricing implications and reimagined strategies can lead to better financial outcomes.

 

Inventory position and fulfillment methods

When the business impacts of the Coronavirus disease (COVID-19) hit, companies found themselves starting from wildly different inventory positions. Some were heavily stocked, while others were not. Distributors that adhere to a just-in-time stocking strategy wound up behind the curve, especially if their supplier partners also lacked readily available inventory. Contingency plans like a geographically diversified supplier base may shield companies from the worst upfront impacts, but the long-term reverberations of the crisis will affect even the most prepared. Communication up and down the supply chain and creative, flexible thinking is critical even for well-stocked companies with diverse supply options.

 

Another fluid situation involves the methods companies use for transporting goods around the world, either to supply them or sell to their customers. Companies need to keep an eye on the effect this will have on the cost of transporting goods and adjust where it makes sense. While cheaper oil is good news for some, it’s potentially catastrophic for companies who sell to the oil and gas sector or sell downstream oil products and fuel, particularly commodity products (derivative specialty products may fare better). These businesses more than ever need to have a data science-driven awareness of price sensitivity to make an informed decision about where to follow the market down and where to try to maintain margins and pricing power.

 

Seismic shift to e-commerce

The traditional field sales model has been uprooted in the era of social distancing. As such, e-commerce has become increasingly important, yet it also further taxes shipping, transportation and logistics services. Digital Commerce 360 reports that due to “challenges on all fronts of e-commerce—from supply chain, inventory management, order fulfillment and delivery to customer service and even search engine optimization—many B2B e-commerce executives say they have never seen business conditions change so rapidly.”

 

Companies equipped to take orders online and have invested in a quality online customer experience, as opposed to those who have not made the effort to get their customers set up on e-commerce platforms are in a better position to serve customers and potentially

gain some wallet share. Keys to success here are rational and market-aligned pricing, personalized product recommendations, inventory availability and speed of delivery.

Though none of what we are collectively going through can be described as normal, B2B companies must move decisively to meet the moment on its terms. Reacting quickly, intelligently and with compassion from a pricing perspective is something companies can still control. Below are three immediate steps B2B companies should be taking to mitigate the current impact:

 

Visit Supply & Demand Chain Executive to read the full article.

 

BACK TO NEWS