Our Platform and SaaS applications are specifically tailored to meet the pricing, sales and commercial needs of B2B manufacturing, distribution, and services companies.
We take the time to understand each customer’s unique needs, problems, pain points, and desired outcomes while applying more than 20 years of pricing and sales expertise specific to B2B industries.
Learn more about how Zilliant is helping companies power intelligent commerce and deliver profitable growth. Explore this collection of trends, case studies, in-depth analyses, strategies and tactics to address your most important pricing and sales challenges.
Zilliant helps our customers power intelligent commerce by connecting commercial strategies with effective execution through cloud-native pricing and sales software.
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Zilliant Incorporated (“Zilliant”, “we”, “us” and “our”) is committed to respecting the privacy and security of the personal information we process. This Privacy Notice (“Privacy Notice”) provides important information about our use of personal information and informs you of your rights and choices. Please read this Privacy Notice carefully and let us know if you have any questions, comments, or concerns.
By accessing or using the Zilliant Services, as defined below, you acknowledge and agree that you have received and read this Privacy Notice. We may update this Notice from time to time as described in the Changes to this Privacy Notice section below.
If you are a California resident, please see the California Privacy Rights section below for information about your rights under the California Consumer Privacy Act of 2018 (“CCPA ”).
Table of Contents
This Privacy Notice is intended to tell you about how Zilliant collects, uses and shares personal information when:
For the purposes of this Privacy Notice, we refer to our Site, Products, and any other service we provide as the “Services.”
Personal information means any information about an individual from which that person may be identified. For example, it may include your name, phone number, email address, or payment information. Personal information does not include anonymous or aggregate data where the identifiers have been removed. We collect information, including personal information, directly from you and indirectly, as described below.
We collect information that you provide directly to us when you access or use our Services or when you interact with us. We collect information that you provide to us in the following ways:
i. Information from Site Visitors
When you visit the Site, we collect the following types of personal information in the following ways:
ii. Information from Users of Our Services
When you sign up for, access, or otherwise use or interact with any of our Services, whether as an account owner or manager or individual user, we collect the following types of personal information in the following ways:
iii. Information Received When You Interact With Us:
Whenever you communicate with us we collect the following types of personal information in the following ways:
iv. Payment Information:
When you sign up for an account to use our Services, we collect information to facilitate payment. We may collect this information from you or your company representative. This includes billing representative information, including name and business contact information, and payment method and details, such as banking account details. If you sign up for a subscription-based Service, we will also collect subscription details, including subscription duration.
i. Usage and Activity Data
We collect information about your interactions with the Services by automated means. This information may include features that you use, login details, clickstream data, and how you interact with others through the Services, such as the teams you work with and your interactions with colleagues or managers who are also using the Services.
ii. Device Data
We collect certain information about the devices you use to access the Services. This information may include IP address, access dates and times, information about your approximate location (as determined through your IP address), mobile, computer or device hardware information (e.g., operating system version, Hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, and crash data. This information helps us to provide, protect, and enhance and improve the Services by helping us to understand how you use them.
iii. Cookies and Similar Technologies
We and/or our authorized third-party service providers or agents collect certain information by automated means using cookies and other similar technologies when you visit or access the Services. This information enables us to better understand the pages or content you view, your searches, traffic patterns, to secure and maintain our Services, and to optimize user experience. A cookie is a small text file containing a string of alphanumeric characters that is sent to your computer or device that allows us to uniquely identify your browser, computer, or device. We may also employ other technologies such as web beacons or pixels that collect information such as your web request, IP address, unique device identifiers, and information that can show your Service usage patterns. For more details about the cookies and other tracking technologies utilized on our Services, please see our Cookie Notice, available at: https://zilliant.com/cookie-policy
We receive information from our service providers, partners, and third party sources. We may combine this information with information we collect through the means described above. This helps us to update and improve our records and the Services, identify new customers, create more personalized advertising and suggest services that may be of interest to you.
i. Service Providers: We receive information from our authorized service providers or agents who perform business services for Zilliant, such as Site information from third parties that assist us in operating our Site and transactional data from our third-party infrastructure service providers.
ii. Partners: We may receive information from third parties with whom we partner to provide our Services. The information we receive from partners may include billing information, contact information, company name and location, what Services you have purchased or may be interested in, and feedback.
iii. Third-Party Tracking, Social Networks, Online Advertising and Third-Party Data Sources: We receive information from the third parties who provide some of the cookies, tracking technologies and social media plug-ins we use as part of our Services. These third parties include advertising and market research partners who provide us with information about your interest in and engagement with our Services, emails, and online advertisements and publicly available data sources (like social media platforms). We also receive marketing data that Zilliant uses to find new leads and optimize conversion rates, such as lead lists from conference organizers or third-party lead generation databases or services. The information we may receive from these third parties may include contact name, business mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles. We use this information for the purposes of targeted advertising of Services that may interest you, delivering personalized communications, event promotion, and profiling.
Some personal information is necessary so that we can provide you with the Services you have requested and to use features of our Services. Failure or refusal to provide this information may prevent us from providing you with access to our Services.
We, or our authorized third-party service providers, agents and/or partners who assist us in providing the Services, process personal information for the following reasons:
We process personal information for the legal bases listed below. The applicable legal basis depends on the Services you use and how you use them.
Aside from disclosing personal information to those of our personnel who are authorized to process the information in order to provide the Services, we disclose personal information only to the third parties and for the reasons described below.
Zilliant does not share personal information with third parties for their own marketing purposes.
We share certain profile information and information about your use of the Services with your manager or supervisor through the Services and with your organization’s account administrator.
b. Service Providers
We share personal information with our third-party service providers, vendors, partners, agents, consultants, subcontractors and others that help us provide our Services or with any of the purposes described in this Notice. These service providers provide services to us, for us, and/or on our behalf. Depending on how you use the Services, the following categories of third parties may collect or receive personal information from us or on our behalf:
We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. If we offer joint marketing events with a third-party partner, we may share personal information with our partner and/or our partner may also collect personal information from you directly.
We may offer you the ability to interact or share information with third parties through the Services. For example, we offer users the ability to connect third-party apps to the Services. Doing so may give the third-party apps access to your account, information about you like your name and email address, and any content you choose to use in connection with those apps. Third-party app policies and procedures are not controlled by us, and this Privacy Notice does not cover how third-party apps use your information. You should always check the privacy settings and notices in these third-party apps or services to understand how those third-parties may use your information.
We may share personal information with third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
We may disclose personal information if we believe that it is necessary to (a) comply with a law, regulation, legal process, or legitimate governmental request; (b) protect the safety or security of the Services, users of the Services, or any person; (c) investigate, prevent, or take action regarding illegal or suspected illegal activities; (d) prevent spam, abuse, fraud, or other malicious activity of actors using or accessing the Services; or (e) protect our rights or property or the rights or property of those who use the Services. Non-public information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by Zilliant. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.
There may be situations where you are asked to consent to share personal information with third parties for additional reasons not included in this Privacy Notice. We will only share personal information with these third parties if you consent to such sharing.
We may share anonymous or de-identified usage data with our service providers or business partners for the purpose of analysis and improvements. Additionally, Zilliant may share such anonymous or de-identified usage data on an aggregate basis in the normal course of operating our business.
From time to time, we may use personal information to send you information about offerings that may be of interest to you. If you no longer want to receive marketing emails from us in the future, you may opt-out by using the unsubscribe link that we include at the bottom of each marketing email. You can also manage your marketing preferences by contacting us.
We use reasonable and appropriate security measures designed to prevent personal information from being lost, used, accessed, altered or disclosed in an unauthorized or unlawful way. For example, we use encryption, secure socket layer and password protection.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot and do not guarantee that personal information is completely secure and safe from such risks. By using the Services, you understand and assume the risks associated with your activities on the Internet.
If you have reason to believe that your information is no longer secure, please let us know by contacting us.
We retain personal information for the purposes stated in this Privacy Notice. To determine how long we keep personal information, we consider the amount, nature and sensitivity of personal information, the reasons for which we collect and process the information and applicable legal requirements.
If the Services are made available to you through an organization (e.g., your employer), we retain your personal information as long as required by the administrator of your account.
The personal information that we collect or receive may be transferred to and processed in countries located outside of your country of residence to the countries where we or our third-party service providers operate. The data protection laws of the countries where personal information is processed may not be as comprehensive as or equivalent to those in your country of residence. Whenever we transfer personal information internationally, we take appropriate steps to protect it as required under applicable law. When we transfer personal information of individuals who are located in the European Economic Area (“EEA”), the UK, or Switzerland, we make use of the European Commission-approved standard contractual data protection clauses. We are also certified under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and have implemented the Privacy Shield principles for protecting personal information that we transfer. For more information about our Privacy Shield commitment, please see our Privacy Shield Notice below.
All users who have shared their personal information directly with us through our Services or authorized service providers may contact us to review, update or correct their personal information that we have on file. For questions about personal information that we hold about you, please contact us at email@example.com. We will respond to reasonable inquiries without undue delay and as provided under applicable law. Before we can act on your requests, to ensure the security of your account, we may ask you to verify your identify.
If you do not wish to receive marketing emails from us, you can opt-out following the unsubscribe instructions in the emails or by contacting us at firstname.lastname@example.org. We will work to honor your request within 10 business days or as required under applicable law. If you opt-out, we will still send you transactional emails for service purposes, such as for responses to your requests or communications about your account.
As described above in this Privacy Notice, we collect and may permit third parties to collect information using cookies and other technologies. Please see our Cookie Notice for ways to exercise your choices around cookies and other technologies.
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, the Services do not currently respond to browser DNT signals.
The European Union’s General Data Protection Regulation and certain other countries’ data protection laws provide certain rights for data subjects. If you are a resident of a country in the European Economic Area or another country with data protection laws that provide for certain data subject rights, you may submit a request to exercise your rights. We respond to all requests we receive from individuals wishing to exercise their data rights in accordance with applicable data protection laws. Depending on your country of residence, your rights may include:
To submit a request, please contact us using the information described below, and we will consider your request in accordance with applicable laws.
These rights are subject to certain rules around when you can exercise them. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We will respond to all legitimate requests within thirty (30) days, unless applicable data protection law requires an earlier response. Occasionally it may take us longer than thirty (30) days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.
If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us.
Zilliant participates in and complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union (“EU”) member countries, the United Kingdom (“UK”) and Switzerland. Zilliant has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
We ensure that the Privacy Shield Principles apply to all personal information subject to this Privacy Notice that is collected or received from the European Union, the UK, and Switzerland.
Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of personal information we receive from the EU, the UK, and Switzerland and onward transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for such onward transfers and remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such information on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
To learn more about the Privacy Shield Program, please see www.privacyshield.gov. To view Zilliant’s certification, search for ‘Zilliant’ on the Privacy Shield website.
Enforcement of Privacy Shield Principles will be managed by the Federal Trade Commission (“FTC”). By certifying its compliance with the Privacy Shield Principles and Framework, Zilliant is subject to the investigatory and enforcement authority of the FTC.
In compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Principles, Zilliant commits to resolve complaints about your privacy and our collection or use of personal information. EU, UK and Swiss individuals with inquiries or complaints regarding this Privacy Notice should first contact us at email@example.com.
Zilliant has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment from us of your complaint, or if you feel that we have not satisfactorily addressed your complaint, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Finally, as a last resort and under limited circumstances, EU, UK and Swiss individuals with unresolved complaints may invoke binding arbitration before a Privacy Shield Panel.
This section supplements the information provided in this Privacy Notice and applies only to California residents who are within the scope of this Privacy Notice.
If you have any questions about your California privacy rights or the information provided in this section, please contact us at firstname.lastname@example.org.
a. California Privacy Rights:
If you are a resident of California, you have the following rights related to your personal information:
● The right to know – You have the right to know (a) the categories of personal information we’ve collected, (b) the categories of the sources from which the personal information is collected, (c) the business or commercial purposes for collecting the personal information, (d) the categories of third parties with whom we’ve shared personal information, and (e) the categories of personal information we’ve disclosed for a business purpose or sold and the third parties to whom we’ve disclosed or sold the personal information;
● The right to access – You have the right to access and receive a copy of the personal information we have collected;
● The right to delete your personal information – You have the right to request that we delete your personal information, subject to certain exceptions like debugging, detecting security incidents, or to comply with a legal obligation;
● The right to opt-out of sale of your personal information – You have the right to opt out of having your personal information sold ; and
● The right against discrimination – You have the right not to be discriminated against because you have exercised your rights under California law.
For information on how to exercise your rights, please see the Exercising Your California Rights section below.
b. Personal Information Categories We Collect:
For purposes of this section, “personal information” is used as defined under the California Consumer Privacy Act (“CCPA”) and means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular consumer or household. Personal information does not include:
● information that is lawfully made available from federal, state or local government records;
● anonymous, de-identified or aggregated information; and
● information excluded from the scope of the California Consumer Privacy Act of 2018 (“CCPA”), such as health or medical information covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and financial information covered under the Fair Credit Reporting Act (“FCRA”) or Gramm-Leach Bliley Act (“GLBA”).
When we talk about a “sale” of personal information or information being “sold,” we are also using that term as it is defined in the CCPA.
The link below contains a summary of the personal information categories, as identified and defined by the CCPA, that we have collected in the last twelve (12) months, the purposes for which we’ve used them, and the third parties to which we’ve disclosed them [for a business purpose or sold them]. Some of the information in several of the categories may overlap.
VIEW PERSONAL INFORMATION CATEGORIES
For more information about the purposes for which we use personal information and the third parties with whom we share personal information, please see the relevant sections in this Privacy Notice.
c. Do Not Sell My Personal Information
Based on the CCPA’s broad definition of the term “sale,” certain data collection on our websites by third parties for purposes of interest-based advertising and social media tools may be a “sale” under the CCPA. We do not sell personal information of minors we actually know are under the age of sixteen (16) years of age.
[In the past twelve (12) months, we “sold” the following categories of personal information: identifiers, electronic network activity information, and inferences drawn from these categories. We “sold” these categories of personal information to our marketing and advertising partners.]
Under the CCPA, you or an authorized agent acting on your behalf have the right to opt out of the “sale” of your personal information. To exercise your right to opt out, you may use either of the methods described in the Exercising Your California Rights section below and indicate that you are exercising your right to opt out of the “sale” of your personal information.
d. Exercising Your California Rights:
To exercise any of the rights described above, you or an authorized agent on your behalf may submit a request by:
● Submitting a request through our webform; or
● Emailing us at email@example.com.
Before we can act on your requests, to ensure the security of your account, we will ask you to verify your identity. To verify your identity, we may ask you to confirm personal information we already have on file for you. If we cannot verify your identity from the information we have on file, we may request additional information, which we will only use to verify your identity and for security or fraud-prevention purposes. If you use an authorized agent to make a request on your behalf, we may require proof from you that they have been authorized directly by you to act on your behalf.
We will respond to your rights request as required under the CCPA. We reserve the right to deny your request subject to applicable law, such as if we cannot verify your identity or the authority to receive the personal information related to you.
Our Services are not intended for children under 18 years of age, and Zilliant does not knowingly collect personally identifiable information directly from children under the age of 18. If you are under the age of 18, please do not use the Services or provide any personal information. If you learn that a child under age 18 has provided us with personal information, please contact us. If we learn we have collected or received personal information about a child under the age of 18 without verification of parental consent, we will take steps to delete that information as required by applicable law.
We may update this Privacy Notice from time to time. When we update the Privacy Notice, we will revise the “effective date” above and post a link to the new Privacy Notice on our website, unless otherwise required by applicable law. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page. Whenever we make any material changes to this Privacy Notice, we will provide you with notice before the modifications are effective, such as by posting a notice on our website or sending a message to the most recent email address that we have on file for you.
If you have any questions about this Privacy Notice or our privacy practices, please contact us by email at: firstname.lastname@example.org, or by mail at:
720 Brazos St, Suite 600
Austin, TX 78701